Privacy Policy

Privacy

This Privacy Policy establishes the terms and conditions under which TEXKOM s.r.o. (hereinafter “TEXKOM”), with registered address at Macov 62, 93032 Macov, Slovakia, a company that currently operates the sales of the MELLOW commercial brand in The EU countries as applicable in each given case (hereinafter, jointly “Us” or “the Data Controllers”)- processes the personal data that you provide Us with when using the websites www.hellomellow.co.uk www.hellomellow.eu www.hellomellow.at www.mellow.sk (hereinafter, “the Website”).

When using the Website, each time you provide Us with or it is necessary for Us to access any kind of information which, due to their characteristics, allow Us to identify you, such as your name, surname, email address, billing or shipping address, telephone number, type of device or credit or debit card number, etc. (hereinafter, “Personal Data”), whether for purposes of browsing, purchasing our products or using our services or functionalities, you will be subject to this Privacy Policy, along with the Cookies Policy, Use and Purchase Conditions and other documents cited therein (jointly “the Terms and Conditions”) which are applicable at all times and should be reviewed to ensure you agree with them.

This Privacy Policy and our Terms and Conditions may be subject to modifications. It is your responsibility to read them regularly, as those which are applicable are those in place at the time of using the Website.

1. COLLECTION OF PERSONAL DATA AND PROCESSING PURPOSES

Please bear in mind that before using any of our services or functionalities, you must read this Privacy Policy as well as the Terms and Conditions in the specific section regarding the service or functionality. In their section you can see if there are any specific conditions for use, or if they require specific processing of your Personal Data.

Not providing certain compulsory information may mean that it will not be possible to manage your registration as a user or to use certain functionalities or services available through the Website.

The user (you) hereby guarantees that the Personal Data provided is true and exact, and agrees to report any change or modification thereto. If you provide us with the Personal Data of third parties, you shall be responsible for having informed them and obtained their consent for these details to be provided for the purposes indicated in the corresponding sections of this Privacy Policy. Any loss or damage caused to the Website, to Data Controllers or to any third party through the communication of erroneous, inaccurate or incomplete information on the registration forms shall be the sole responsibility of the user.

The Data Controllers, shall use Personal Data for the following purposes:

1.1 To manage your registration as a user of the Website. The Personal Data you provide Us with shall be used to identify you as a Website user, and to give you access to its different functionalities, products and services that are available to you as a registered user.

1.2 The development, compliance and undertaking of the purchase contract for the products you have acquired or any other contract with Us through the Website.

1.3 Contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, regarding updates or informative communications related to the functionalities, products or contracted services, including Website security updates, when necessary or reasonable for their implementation.

1.4 Attend and manage your requests made using the available customer service channels in relation to the Website or the Physical Stores, as well as monitoring the quality of our service.

2. NEWSLETTER SUBSCRIPTION

If you authorize your subscription to the MELLOW Newsletter, We will provide you with information regarding our products and services, through different means as, among others, by email, any other equivalent electronic means of communication (such as SMS, etc.).

Subscription to the MELLOW Newsletter may entail using Personal Data to make personalized advertising related to our products and services available to you via email, SMS or any other of our own electronic media or those of third parties. With the aim of improving the service we provide you with, we hereby inform you that Personal Data related to your purchases at online or physical stores, tastes and preferences, may be used for the purpose of analysis, generating user profiles, marketing studies, quality surveys and improving our client interaction.

If you are a registered user, you can change your preferences related to the sending of these commercial communications through the My Account section.

You can also unsubscribe through the Website’s Newsletter section at any time, or by following the information we provide in each communication.

3. DATA PROTECTION RIGHTS

The Data Controllers undertake to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You may exercise your rights of access, rectification, cancellation and opposition by sending an email to: info@hellomellow.eu, indicating the reason for your request.

If you decide to exercise these rights, and if part of the personal data you provided was your email address, we would ask you to please specify this circumstance in your written request, indicating the email address from which you wish to exercise your right rights of access, rectification, cancellation and opposition.

4. OTHER NECESSARY USES OF YOUR PERSONAL DATA

To fulfil the purposes indicated in this Privacy Policy, it is necessary that company TEXKOM s.r.o.  processes your Personal Data insofar as they are directly involved with each purpose (whose activities relate to the decoration, textile, clothing and home goods sectors, as well as any other complementary sectors, including cosmetics and leather goods, in addition to the development and support for electronic commerce activities).

It may also be necessary to transfer your Personal Data to the mentioned companies belonging to the TEXKOM s.r.o. or to third parties who provide Us with support services, such as financial bodies, entities that fight against fraud, providers of technological, logistical, transport and delivery services, customer services and/or services that analyze the transactions made on the Website with the aim of offering users sufficient guarantees in commercial operations, etc. By providing Us with your Personal Data on this Website, you are authorizing Us to process and share your information with said collaborators. Your authorization includes those cases where, for purposes of service efficiency, the providers may be located in the United States of America or other countries or territories situated outside of the European Economic Area, which do not provide the same level of data protection as that of your country, or, as the case may be, as that of the European Union.

5. INFORMATION ON COOKIES

We use cookies, which are small files containing your browsing information, on this Website with the main purpose of making your browsing easier. Please read our Cookies Policy to find out more about the cookies we use, their purpose, and other relevant information.

Data of the last update 26.06.2019